Regarding our partnership with a prestigious Telecom player, we are currently looking for:

Business Process Manager (m/f)

LISBON AREA

Main/Key Tasks:

- Responsible for process documentation;

- Understand global process concept and work together with operational team for process deployment/adjustment;

- Understand process specificities and find solutions/proposal for convergence to global processes;

- Provides guidance and assistance to end-users according to defined processes;

- Monitor process, suggest process improvements and measure improvement factor;

- Provide feedback on the efficiency and effectiveness of the actions (i.e. process continuous improvement);

- Actively participate and contribute to the standardization of processes;

- Actively drive change management (process side) and interact with system/tools experts for needed change requests;

- Support testing application/tools in the dimension of the deployed processes.

Requisitos

- Process management;

- Process development;

- Process knowledge;

- Generic knowledge of General Processes / Telecom Processes / Managed Services Processes;

- Specific knowledge of process standard ITIL;

- Specific knowledge of process standard eTom;

- Pro-active information seeking;

- Consultancy and Training.

Oferta

This is an opportunity to develop your skills and career on a multicultural setting, integrated in a multinational project, where you will be provided initial and continuous training and an attractive salary package.

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