Curriculum de: Ilaria Federici

Empregos pretendidos

Designer gráfico / Graphic designer; Art director
Apoio ao Cliente / Customer support agent
Supervisor para apoio ao Cliente / Supervisor Customer Support

Experiência profissional

January 2012 → today
Complaint and Quality Agent for Barclaycard - Italian market, Teleperformance, Lisbon
My job activity is constantlty evolving and researching solutions: working for complaint management of a credit card means face all the situations that involve issues and services or technology not working properly. For that, I developed good skills in problem solving and a very good knowledge to find solutions and a kind approach dealing with dissatisfied customers.

Middle 2010 → 2011
Working as Freelance Graphic Designer and collaborations with the following design studios:
1) January – February 2011: Altab snc, Prato, Italy. www.altab.net
2) February – July 2011: InteRa srl , Ravenna, Italy. www.intera.it
3) March 2011 - actual job: Inter.Activ , Imola (Bologna), Italy. www.interactivgames.it

18/06/2009 – 30/06/2010
Graphic Designer
Design, photography, photo touch-up, illustration, database managing, general office tasks
Communiqué Creative Limited, Level 4, Gasan Centre, Mriehel By-Pass, Mriehel BKR 3000, Malta
www.communiquecreative.com

24/11/2004 - 04/03/2009
Graphic Designer – Secretary, Assistant
Graphic designer; logos' concept, brochures, packaging, websites.
Dealing directly with customers and suppliers.
Studio Emo Risaliti, via Don Milani, 28, 51031 Agliana (PT) (Italy) - www.emorisaliti.com
Graphic Design / Communication / Web Design

Educação e formação

24/03/2009 - 28/05/2009
Graphic Designer – Internship (Leonardo Lifelong Learning Programme)
Learning English through graphic design; concept of new artworks and managing of existent jobs.
Photo touch-up, illustration, desktop publishing, advertising.
Communiqué Creative Ltd., Plaza Centre – Bisazza Street - Sliema (Malta)

03/11/1999 - 26/06/2004
Degree in Graphic Design - Final mark 110/110 cum laude, AY 2003/04
Knowledge of graphic design, photography, illustration, marketing, web design.
Istituto Superiore Industrie Artistiche - Advanced Institute of Industry Arts (ISIA)
via S. Chiara, 36, 61029 Urbino (Italy) - www.isiaurbino.it

09/09/1994 - 08/07/1999
Secondary school diploma in Arts, specialization in figurative drawing “Progetto Leonardo”
Final mark 100/100, AY 1998/99
Painting, sculpture, drawing, illustration
Liceo Artistico Statale "P. L. Nervi" (High School of Arts “Liceo Artistico”)
T. dall’Ova 14, 48100 Ravenna (Italy)

Língua materna e idiomas suplementares

Italian: native
English: C1 (Certificate of Advanced English - CAE - InLingua Malta 2010)

Aptidões e competências sociais e humanas

I am a good co-worker in team, I have always had positive experiences in any studio I worked with.
My main goal is living another professional experience abroad, working for graphic design but also
exploring other fields like customer care service, web managing/editing, web marketing.
I spent more than one year in Malta, working as graphic designer; I improved my English and I had a
great time over there. For this reason, I am really interested in a work position in which the use of two
languages is involved.

Aptidões e competências de organização e gestão

Autonomous work attitude in my sector; high strategic human resource management.

Aptidões e competências técnicas ou especializadas

With my almost 10-years experience, I can work proficiently on a design artwork from the scratch to the output file. Autonomous conceptualization and realisation of visual artwork: logo, brochures, packaging design, websites.

Aptidões e competências em informática

Main systems known for Barclays: Citrix on Windows XP, Good knowledge of MS Office, Word, Excel, Power Point, Access. Good knowledge of Acrobat Professional.
E-mail software: Outlook Express, Eudora, Entourage, Apple Mail. Professional knowledge of design software: Freehand, Adobe Creative Suite (Photoshop, Illustrator, InDesign), After Effects, Dreamweaver, Flash, Fireworks. Software 3D: SketchUp.

Aptidões e competências artísticas ou criativas

Knowledge of paint and illustration techniques: gouache, acrylic, oil, pastels, ink pen, collage, free and various mixed techniques. Knowledge of photography, traditional and digital.

AVISO: Apareceram algumas ofertas falsas de recrutamento para hoteis no Reino Unido e outras, que são basicamente esquemas colocados a partir da Nigéria e cujo objectivo é fazer as pessoas pagarem para obterem documentação, alojamento, reservas, etc que na realidade é falsificada ou inexistente.

Caso lhe seja solicitado o pagamento de qualquer quantia para poder continuar o processo de recrutamento, queiram por favor reportar via e-mail, para que a situação seja reportada às autoridades.

Nunca envie informação confidencial (por exemplo cópias de documentos, morada completa, etc) ou envie qualquer dinheiro ou qualquer pagamento sob a promessa de trabalho em Portugal ou na Europa.