Descrição da Empresa
Sitel is a Multinational Contact Centre Company, who represents the best brands, in all kinds of industries all over the world. Winner of the Best Outsourcing of the World Award, 2008, 2009 e 2010, Sitel provides all kinds of interaction solutions, between companies and their customers.

In Portugal, we have at the moment a team of 300 associates, and we provide support in 8 different languages, but the continuous growth of business, demands a constant increase of our team. Portugal is one of the best places to work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards.

Detalhe da Função
About us
Sitel is a Multinational Contact Centre Outsourcing Provider Company, in Portugal for 20 years and now with a team of 500 associates. We believe Portugal is one of the best places to work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards. Developing Contact Centre projects in all EMEA region (Europe, Middle East and Africa) and Brazil, we are now growing in a sustained and strategic way.

Our Client
Our client is a multinational company whose core business focuses on safety, protection, cleaning and facility care within several industries from healthcare to food, vehicles or water treatment.

Summary of Primary Job Responsibilities
Based in Lisbon, we are now recruiting IT Helpdesk Assistants to perform inbound technical support by phone, web form, email or chat to both, Portuguese and French markets. In a contact centre environment, the Assistants will deal with Database issues, Hardware and Software support (access, login/password reset, errors and installation procedures), Network (new users, resetting users and access control) and troubleshooting. Answering helpdesk tickets to authorized users, you will diagnose/resolve requests and review daily information on systems status.

Education
- High School diploma (mandatory)
- Technical certificate or Bachelor degree in Information Technology will be a plus

Experience Target
- IT Support or Help Desk, Service Desk or Troubleshooting experience
- Customer Care Experience (preferable)
- Email and chat support experience (preferable)

Knowledge/Skills/Abilities
- Bilingual Portuguese & French (Eliminatory)
- Strong English knowledge (written and spoken)
- Familiarity with web browsers and VPN issues (preferable)
- Experience with Windows based applications
- Excellent Communication skills

Other Information
- Full-time 8h/day, rotative shifts between 07am and 08pm, from Monday to Friday;
- Work place: Saldanha, Lisbon city center
- Base salary (x14 months) + Lunch fee + Monthly Performance Bonus + Monthly Technical subsidie
- Career opportunities and good work environment
- Investment in training and personal development
- We can help you finding accommodation in Lisbon

Starting Date: 04/02/2013 (in Lisbon)
To apply send your CV in English with ref.: ECL/PTFR/1212.

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Nunca envie informação confidencial (por exemplo cópias de documentos, morada completa, etc) ou envie qualquer dinheiro ou qualquer pagamento sob a promessa de trabalho em Portugal ou na Europa.