About us
Sitel is a Multinational Contact Center Outsourcing Provider Company, in Portugal for 20 years and now with a team of 550 associates. We believe Portugal is one of the best places to work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards. Developing Contact Center projects in all EMEA region (Europe, Middle East and Africa) and Brazil, we are growing in a sustained and strategic way.
Our Client
Our client is a multinational health care company devoted to Investigation and Development (I&D) of pharmaceuticals and medical devices including ethical medicines, nutritionals and diagnostics.
Summary of Primary Job Responsibilities
Based in Lisbon, we are now recruiting Customer Service Representatives to perform inbound support by phone, web form, email or fax to the Norwegian market. In a contact center environment, the CSR will deal with service requests and/or troubleshoot quality issues with diabetes care products, create and update customer profile, provide additional information (e.g. offers and product features), proactive education on product, perform contacts to approach customers, retain existing customers and to strengthen loyalty and intensify usage of the Diabetes products.

Education
•High School diploma (minimum)

Experience Target
•Call Center, Customer Care or Troubleshooting experience
•Written communication support experience

Knowledge/Skills/Abilities
•Norwegian Native Speaker (Eliminatory)
•Strong English skills both spoken and written
•Excellent Communication skills
•Capable to switch between formal or informal communication depending on situation
•Highly empathetic and friendly
•People with diabetes care knowledge or medical background - preferred


Other Information
•Full-time 8h/day between 09am and 06pm from Monday to Friday
•Workplace: Parque das Nações, Lisbon, Portugal
•Base salary (x14 months) + Language Complement + Meal Allowance + Monthly Performance Bonus + Private Health Insurance

•Career opportunities and good work environment
•Sitel provide private health insurance to all employees, after 6 months of work
•We can help you finding accommodation in Lisbon
•Start Date: June/2013

To apply send your CV in English to ( Efectue Login para Responder ) with ref.: BT/NR/0413.

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