Regarding our partnership with a prestigious Telecom player, we are currently looking for:

Technical Support Engineer – Costumer Support Service (m/f)

LISBOA

Job Description:

Main responsibility is case handling, administration and resolution by direct troubleshooting work or knowledge re-use, working close with costumer, R&D, Care, and CO clusters organizations, managing case follow-up and costumer communication through the case lifecycle.

This is an opportunity to develop your skills and career on a multicultural setting, integrated in a multinational project, where you will be provided initial and continuous training and an attractive salary package.

Requisitos
Technical Skills:

- Knowledge on optical networks and next generation metro technologies / products;

- Strong understanding of transmission technologies (ATM, SDH, PDH, OTN, DWDM, Ethernet L2, IP, MPLS);

- Understanding of routing and signalling protocols, control plan technologies (i.e ASON, GMPLS);

- Telecom standards such as E1/T1, ITU, &3GPP protocol specifications;

- Basic operations and configuration skills on Cisco and Juniper equipments will be a plus;

- Experience with optical test equipments, i.e Traffic generator, Power Meter, OTR, Optical attenuators, OSA;

- Experience in technical support for NGM DWDM area or similar activities, i.e commissioning and integration, proof of concept, system verification, will be a strong plus;

- DCN system knowledge will be a plus.

Additional:

- English spoken / written is mandatory

- Available for travelling, short assignments at costumers locations;

- Ready for flexible work time

- Available to support emergency call-up rotas on a 24/7 basis.

Do you think you have what it takes?

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