CENTRO DE EMPREGO DIGITAL - Detalhes da Oferta de Emprego

Customer Support Reps. Role in Dublin west- 23.5k

Brand new role for bilingual Customer Service Reps 23k!
Provide optimal customer service by efficiently and effectively processing internal and external queries / orders and other services as necessary, both verbally and written

Quality Order Processing: majority of workload will involve data-inputting. Work must be understandable and accurate
Credit Assistance: handling of miscellaneous credit activities, process timely return receipts and issue credit to the end customer. Raise miscellaneous credit and invoices in the system
Consistent, standard, customer facing: effective communication at all times with both internal and external customers
Complaint Resolution: dealing with telephone queries and complaints
Productivity: high volume data input
Teamwork: involvement and co-operation within team and externally
Contribution to Process Improvement: flexibility to change with culture, processes and departmental requirements
Customer Service Excellence: providing highest level of customer service at all times, providing back-up to any Customers Services function

Benefits:
Contributory pension scheme
Pension scheme
Bonus scheme being introduced from April 2010.
Subsidised restaurant- daily meal for 4:75.
Career development opportunities
Paid holidays

Please contact Gavin or Roisin on 01 670 4466 to apply or attach your CV below.
Please note, fluent languages and 18 months minimum experience are a prerequisite for this role. If you do not have both, you will not be considered for the role

The candidate must be fluent in English and at least two of the following languages. (You also must have an absolute minimum of 18 months experience in a large, multinational environment call centre/contact centre.
Portuguese
Italian
French
Spanish

Mail: [email protected]