CENTRO DE EMPREGO DIGITAL - Detalhes da Oferta de Emprego
Data: Sep 29, 2009
Responder: Clique Aqui
Empresa: Approach People Recruitment
Localidade: Irlanda Wexford Wicklow Waterford
Responder: Clique Aqui
Empresa: Approach People Recruitment
Localidade: Irlanda Wexford Wicklow Waterford
Customer Service Manager Spanish & Portuguese - South East
Customer Service Manager Spanish - South East
Exclusive to Approach People Our client is the Worlds leading Financial Services Center, based in the South East a Spanish Customer Services Manager position has arisen.
Responsibilities
Ensures that all customer requests are handled within standard and to the highest quality standards.
Establish controls to monitor all out-going correspondence to ensure accurate and professional responses.
Monitor in-bound and out-bound calls to ensure that all CSRs adhere to the Call Quality guidelines.
Resolves complex escalated problems by serving as a product/procedure expert for the team.
Conduct monthly feedback sessions and consistently coach/develop employees with timely/constructive feedback and positive recognition.
Take ownership and hold representatives accountable, while displaying a positive attitude and solid leadership skills.
Education/Experience
BA/BS Degree or equivalent experience
3-5 years customer service management experience
Previous experience of supporting a sales organization
Financial Services background is required
Skills/Knowledge
Fluent Spanish with a knowledge of Portuguese is required
Contact Brian Fairbrother on 01 4003503
Mail: [email protected]
Customer Service Manager Spanish - South East
Exclusive to Approach People Our client is the Worlds leading Financial Services Center, based in the South East a Spanish Customer Services Manager position has arisen.
Responsibilities
Ensures that all customer requests are handled within standard and to the highest quality standards.
Establish controls to monitor all out-going correspondence to ensure accurate and professional responses.
Monitor in-bound and out-bound calls to ensure that all CSRs adhere to the Call Quality guidelines.
Resolves complex escalated problems by serving as a product/procedure expert for the team.
Conduct monthly feedback sessions and consistently coach/develop employees with timely/constructive feedback and positive recognition.
Take ownership and hold representatives accountable, while displaying a positive attitude and solid leadership skills.
Education/Experience
BA/BS Degree or equivalent experience
3-5 years customer service management experience
Previous experience of supporting a sales organization
Financial Services background is required
Skills/Knowledge
Fluent Spanish with a knowledge of Portuguese is required
Contact Brian Fairbrother on 01 4003503
Mail: [email protected]
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