CENTRO DE EMPREGO DIGITAL - Detalhes da Oferta de Emprego
Data: Sep 30, 2009
Responder: Clique Aqui
Empresa: Abbott Medical Optics
Localidade: Irlanda Dublin West
Responder: Clique Aqui
Empresa: Abbott Medical Optics
Localidade: Irlanda Dublin West
Spanish & Portuguese Customer Service Representative JOB SUMMARY:
Provide Customer Service Support, including order processing, query handling, sales support and communication with internal & external customers.
KEY RESPONSIBILITIES:
ORDER MANAGEMENT AND CUSTOMER SERVICE
Work as part of a multi disciplinary team, ensuring all orders received via telephone, fax, post & EDI are processed accurately and promptly upon receipt.
Ensure that all customer queries - order queries, stock situation, deliveries, invoices - are resolved satisfactorily.
Back up to providing technical and product advice when necessary.
Process returns from the customer in accordance with company policy.
COMPLAINT HANDLING
Ensure all service complaints are dealt with upon receipt, entered accurately into the complaint system (Issue Management) and resolved to the satisfaction of the customer.
Escalate all product complaints (technical and medical) to the Quality dept in the local market.
INTERFACES WITH SALES FORCE, WAREHOUSE, ETC
Liaise with the sales force on a regular basis as regards orders, consignments, changes to customer accounts and general information from customers.
Maintain regular contact with the warehouse and courier to co-ordinate deliveries, returns, etc
BILLING
Monitor the invoicing process, including duplicate invoicing as requested.
Process billing corrections in accordance with company policy.
INVOLVEMENT IN SPECIAL PROJECTS
MINIMUM REQUIREMENTS:
Third level education in related discipline.
Fluency (native level) in Spanish & Portuguese essential and also strong level of English.
Computer knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm). Additional systems skills preferable.
Minimum 1 year of experience in a Customer Service environment.
SAP knowledge is an advantage.
ESSENTIAL SKILLS AND ABILITIES:
* Organisational skills.
* Excellent interpersonal and problem solving skills.
* Excellent telephone manner.
* Team player.
* Excellent customer focus.
* Numerical skills.
* Professional manner.
Provide Customer Service Support, including order processing, query handling, sales support and communication with internal & external customers.
KEY RESPONSIBILITIES:
ORDER MANAGEMENT AND CUSTOMER SERVICE
Work as part of a multi disciplinary team, ensuring all orders received via telephone, fax, post & EDI are processed accurately and promptly upon receipt.
Ensure that all customer queries - order queries, stock situation, deliveries, invoices - are resolved satisfactorily.
Back up to providing technical and product advice when necessary.
Process returns from the customer in accordance with company policy.
COMPLAINT HANDLING
Ensure all service complaints are dealt with upon receipt, entered accurately into the complaint system (Issue Management) and resolved to the satisfaction of the customer.
Escalate all product complaints (technical and medical) to the Quality dept in the local market.
INTERFACES WITH SALES FORCE, WAREHOUSE, ETC
Liaise with the sales force on a regular basis as regards orders, consignments, changes to customer accounts and general information from customers.
Maintain regular contact with the warehouse and courier to co-ordinate deliveries, returns, etc
BILLING
Monitor the invoicing process, including duplicate invoicing as requested.
Process billing corrections in accordance with company policy.
INVOLVEMENT IN SPECIAL PROJECTS
MINIMUM REQUIREMENTS:
Third level education in related discipline.
Fluency (native level) in Spanish & Portuguese essential and also strong level of English.
Computer knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm). Additional systems skills preferable.
Minimum 1 year of experience in a Customer Service environment.
SAP knowledge is an advantage.
ESSENTIAL SKILLS AND ABILITIES:
* Organisational skills.
* Excellent interpersonal and problem solving skills.
* Excellent telephone manner.
* Team player.
* Excellent customer focus.
* Numerical skills.
* Professional manner.
AVISO IMPORTANTE:
Para sua segurança, não deve em caso algum enviar dados confidenciais como a morada ou nº de documentos, antes de uma entrevista pessoal.
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