CENTRO DE EMPREGO DIGITAL - Detalhes da Oferta de Emprego
Portuguese & Spanish Customer Service Representative required for permanent role in West Dublin. Must be fluent in English, Portuguese & Spanish.
JOB SUMMARY: Provide Customer Service Support, including order processing, query handling, sales support and communication with internal & external customers.
KEY RESPONSIBILITIES:
ORDER MANAGEMENT AND CUSTOMER SERVICE
* Work as part of a multi disciplinary team, ensuring all orders received via telephone, fax, post & EDI are processed accurately and promptly upon receipt.
* Ensure that all customer queries - order queries, stock situation, deliveries, invoices - are resolved satisfactorily.
* Back up to providing technical and product advice when necessary.
* Process returns from the customer in accordance with company policy.
COMPLAINT HANDLING
* Ensure all service complaints are dealt with upon receipt, entered accurately into the complaint system (Issue Management) and resolved to the satisfaction of the customer.
* Escalate all product complaints (technical and medical) to the Quality dept in the local market.
INTERFACES WITH SALES FORCE, WAREHOUSE, ETC
* Liaise with the sales force on a regular basis as regards orders, consignments, changes to customer accounts and general information from customers.
* Maintain regular contact with the warehouse and courier to co-ordinate deliveries, returns, etc .
BILLING
* Monitor the invoicing process, including duplicate invoicing as requested.
* Process billing corrections in accordance with company policy.
* INVOLVEMENT IN SPECIAL PROJECTS
MINIMUM REQUIREMENTS:
Third level education in related discipline.
Fluency (native level) in Portuguese & Spanish essential and also strong level of English.
Computer knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm). Additional systems skills preferable.
Minimum 1 year of experience in a Customer Service environment.
SAP knowledge is an advantage.
ESSENTIAL SKILLS AND ABILITIES:
Organisational skills.
Excellent interpersonal and problem solving skills.
Excellent telephone manner.
Team player.
Excellent customer focus.
Numerical skills.
Professional manner.
www.icds.ie/recruit
Customer Service Representative,Bilingual customer service agent,Customer Service agent,
Mail: [email protected]
JOB SUMMARY: Provide Customer Service Support, including order processing, query handling, sales support and communication with internal & external customers.
KEY RESPONSIBILITIES:
ORDER MANAGEMENT AND CUSTOMER SERVICE
* Work as part of a multi disciplinary team, ensuring all orders received via telephone, fax, post & EDI are processed accurately and promptly upon receipt.
* Ensure that all customer queries - order queries, stock situation, deliveries, invoices - are resolved satisfactorily.
* Back up to providing technical and product advice when necessary.
* Process returns from the customer in accordance with company policy.
COMPLAINT HANDLING
* Ensure all service complaints are dealt with upon receipt, entered accurately into the complaint system (Issue Management) and resolved to the satisfaction of the customer.
* Escalate all product complaints (technical and medical) to the Quality dept in the local market.
INTERFACES WITH SALES FORCE, WAREHOUSE, ETC
* Liaise with the sales force on a regular basis as regards orders, consignments, changes to customer accounts and general information from customers.
* Maintain regular contact with the warehouse and courier to co-ordinate deliveries, returns, etc .
BILLING
* Monitor the invoicing process, including duplicate invoicing as requested.
* Process billing corrections in accordance with company policy.
* INVOLVEMENT IN SPECIAL PROJECTS
MINIMUM REQUIREMENTS:
Third level education in related discipline.
Fluency (native level) in Portuguese & Spanish essential and also strong level of English.
Computer knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm). Additional systems skills preferable.
Minimum 1 year of experience in a Customer Service environment.
SAP knowledge is an advantage.
ESSENTIAL SKILLS AND ABILITIES:
Organisational skills.
Excellent interpersonal and problem solving skills.
Excellent telephone manner.
Team player.
Excellent customer focus.
Numerical skills.
Professional manner.
www.icds.ie/recruit
Customer Service Representative,Bilingual customer service agent,Customer Service agent,
Mail: [email protected]
AVISO IMPORTANTE:
Para sua segurança, não deve em caso algum enviar dados confidenciais como a morada ou nº de documentos, antes de uma entrevista pessoal.
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