CENTRO DE EMPREGO DIGITAL - Detalhes da Oferta de Emprego

Our client is currently recruiting for a Customer Service Specialist with Spanish or Portuguese

Main Accountabilities

Daily process of all transactions such as new account set up, maintenances, withdrawals and agent appointments.

Processes ad hoc customer requests in a timely and accurate manner

Meets established quality control measures

Meets individual productivity requirements

Makes outbound calls to clarify customer requests if necessary.

Communicates with customers through outbound and inbound calls.

Completes written customer correspondence when necessary.

Provides follow up on requests that cannot be immediately resolved.

Builds relationships with staff from other departments to ensure queries are responded to in a timely manner

Escalates issues to management when needed

Works with management to set daily priorities to ensure prompt and efficient service

Identifies process improvements to increase efficiencies and streamline processes

Actively participates in departmental team meetings and other open forums

Assists with department projects and initiatives as needed

Education/Experience
Diploma/BA/BS degree or equivalent experience

1-2 years of customer service / administration experience
Skills/Knowledge
Fluency in Spanish and/or Portuguese, both oral and written

Strong written and verbal communication skills

Strong commitment to customer service and quality

Strong research and follow-up skills

Strong analytical and problem solving skills

Proven ability to successfully cope in a fast-paced, demanding environment

Proven ability to work independently and in a team environment
For more information on this role, please contact Stephen Rose @ La Creme on 051 309 651 or by responding to this posting with a full detailed CV.

Mail: [email protected]