CENTRO DE EMPREGO DIGITAL - Detalhes da Oferta de Emprego
Data: Oct 02, 2009
Responder: Clique Aqui
Empresa: Executive Edge Citywest
Localidade: Irlanda Dublin West Dublin South
Responder: Clique Aqui
Empresa: Executive Edge Citywest
Localidade: Irlanda Dublin West Dublin South
PORTUGUESE AND SPANISH CUSTOMER SERVICE ROLE
E3897
Our client is a leading international business with local operations in West Dublin. Due to continued success, they now require a Customer Service Representative with fluent Spainish & Portuguese plus good English. In this role you will provide Customer Service Support, including order processing, query handling, sales support and communication with internal & external customers.
Responsibilities include:
1. Order Processing plus Customer Co-ordination-Work as part of a multi disciplinary team, ensuring all orders received via telephone, fax, post & EDI are processed accurately and promptly upon receipt.
-Ensure that all customer queries - order queries, stock situation, deliveries, invoices - are resolved satisfactorily.
-Back up to providing technical and product advice when necessary.
-Process returns from the customer in accordance with company policy.
2. Complaint Handling-Ensure all service complaints are dealt with upon receipt, entered accurately into the complaint system and resolved to the satisfaction of the customer.
-Escalate all product complaints (technical and medical) to the appropriate local market.
3. Communication & Billing -Liaise with the sales force on a regular basis as regards orders, consignments, changes to customer accounts and general information from customers.
-Maintain regular contact with the warehouse / courier to co-ordinate deliveries, returns, etc.
-Monitor the invoicing process, including duplicate invoicing as requested. Process billing corrections in accordance with company policy.
REQUIREMENTS:
-Third level education in related discipline.
-Fluent in Portuguese & Spanish and also strong level of English.
-Computer knowledge: Word/Excel Intermediate level plus keyboard skills (+35wpm). Additional systems skills preferable.
-Minimum 1 year of experience in a Customer Service environment.
-SAP knowledge is an advantage.
For more information please call Keith on 01 4663983
E3897
Our client is a leading international business with local operations in West Dublin. Due to continued success, they now require a Customer Service Representative with fluent Spainish & Portuguese plus good English. In this role you will provide Customer Service Support, including order processing, query handling, sales support and communication with internal & external customers.
Responsibilities include:
1. Order Processing plus Customer Co-ordination-Work as part of a multi disciplinary team, ensuring all orders received via telephone, fax, post & EDI are processed accurately and promptly upon receipt.
-Ensure that all customer queries - order queries, stock situation, deliveries, invoices - are resolved satisfactorily.
-Back up to providing technical and product advice when necessary.
-Process returns from the customer in accordance with company policy.
2. Complaint Handling-Ensure all service complaints are dealt with upon receipt, entered accurately into the complaint system and resolved to the satisfaction of the customer.
-Escalate all product complaints (technical and medical) to the appropriate local market.
3. Communication & Billing -Liaise with the sales force on a regular basis as regards orders, consignments, changes to customer accounts and general information from customers.
-Maintain regular contact with the warehouse / courier to co-ordinate deliveries, returns, etc.
-Monitor the invoicing process, including duplicate invoicing as requested. Process billing corrections in accordance with company policy.
REQUIREMENTS:
-Third level education in related discipline.
-Fluent in Portuguese & Spanish and also strong level of English.
-Computer knowledge: Word/Excel Intermediate level plus keyboard skills (+35wpm). Additional systems skills preferable.
-Minimum 1 year of experience in a Customer Service environment.
-SAP knowledge is an advantage.
For more information please call Keith on 01 4663983
AVISO IMPORTANTE:
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