CENTRO DE EMPREGO DIGITAL - Detalhes da Oferta de Emprego

Spanish Customer Service Rep with fluent Portuguese

KEY RESPONSIBILITIES:

ORDER MANAGEMENT AND CUSTOMER SERVICE

Work as part of a multi disciplinary team, ensuring all orders received via telephone, fax, post & EDI are processed accurately and promptly upon receipt.
Ensure that all customer queries - order queries, stock situation, deliveries, invoices - are resolved satisfactorily.
Provide technical and product advice.
Process returns from the customer in accordance with company policy.
COMPLAINT HANDLING

Ensure all service complaints are dealt with upon receipt, entered accurately into the complaint system (Remedy) and resolved to the satisfaction of the customer.
Escalate all product complaints (technical and medical) to the Quality dept in the local market.
INTERFACES WITH SALES FORCE, WAREHOUSE, ETC

Liaise with the sales force on a regular basis as regards orders, consignments, changes to customer accounts and general information from customers.
Maintain regular contact with the warehouse and courier to co-ordinate deliveries, returns, etc .
BILLING

Monitor the invoicing process, including duplicate invoicing as requested.
Process billing corrections in accordance with company policy.

Qualifications

MINIMUM REQUIREMENTS :

Third level education in related discipline.

Computer knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm). Additional systems skills preferable.

Minimum 1 year of experience in a Customer Service environment.

SAP knowledge is an advantage.

Must have fluent Portuguese

ESSENTIAL SKILLS AND ABILITIES:

* Organisational skills.

* Excellent interpersonal and problem solving skills.

* Excellent telephone manner.

* Team player.

* Excellent customer focus.

* Numerical skills.

* Professional manner.

For further information, please contact:

Fiona Nolan at GHL Recruitment - 016610911

Mail: [email protected]