CENTRO DE EMPREGO DIGITAL - Detalhes da Oferta de Emprego
Data: Oct 15, 2009
Responder: Ver Anúncio
Empresa: Grafton Recruitment
Localidade: Irlanda Dublin City Centre
Responder: Ver Anúncio
Empresa: Grafton Recruitment
Localidade: Irlanda Dublin City Centre
KEY RESPONSIBILITIES:
ORDER MANAGEMENT AND CUSTOMER SERVICE
â Work as part of a multi disciplinary team, ensuring all orders received via telephone, fax, post & EDI are processed accurately and promptly upon receipt.
â Ensure that all customer queries - order queries, stock situation, deliveries, invoices - are resolved satisfactorily.
â Provide technical and product advice.
â Process returns from the customer in accordance with company policy.
INTERFACES WITH SALES FORCE, WAREHOUSE, ETC
â Liaise with the sales force on a regular basis as regards orders, consignments, changes to customer accounts and general information from customers.
â Maintain regular contact with the warehouse and courier to co-ordinate deliveries, returns, etc .
COMPLAINT HANDLING
â Ensure all service complaints are dealt with upon receipt, entered accurately into the complaint system (Remedy) and resolved to the satisfaction of the customer.
â Escalate all product complaints (technical and medical) to the Quality dept in the local market.
BILLING
â Monitor the invoicing process, including duplicate invoicing as requested.
â Process billing corrections in accordance with company policy.
MINIMUM REQUIREMENTS:
Third level education in related discipline.
Fluency (native level) in Spanish & Portuguese essential and also strong level of English.
Computer knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm). Additional systems skills preferable.
Minimum 1 year of experience in a Customer Service environment.
SAP knowledge is an advantage.
Mail: [email protected]
ORDER MANAGEMENT AND CUSTOMER SERVICE
â Work as part of a multi disciplinary team, ensuring all orders received via telephone, fax, post & EDI are processed accurately and promptly upon receipt.
â Ensure that all customer queries - order queries, stock situation, deliveries, invoices - are resolved satisfactorily.
â Provide technical and product advice.
â Process returns from the customer in accordance with company policy.
INTERFACES WITH SALES FORCE, WAREHOUSE, ETC
â Liaise with the sales force on a regular basis as regards orders, consignments, changes to customer accounts and general information from customers.
â Maintain regular contact with the warehouse and courier to co-ordinate deliveries, returns, etc .
COMPLAINT HANDLING
â Ensure all service complaints are dealt with upon receipt, entered accurately into the complaint system (Remedy) and resolved to the satisfaction of the customer.
â Escalate all product complaints (technical and medical) to the Quality dept in the local market.
BILLING
â Monitor the invoicing process, including duplicate invoicing as requested.
â Process billing corrections in accordance with company policy.
MINIMUM REQUIREMENTS:
Third level education in related discipline.
Fluency (native level) in Spanish & Portuguese essential and also strong level of English.
Computer knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm). Additional systems skills preferable.
Minimum 1 year of experience in a Customer Service environment.
SAP knowledge is an advantage.
Mail: [email protected]
AVISO IMPORTANTE:
Para sua segurança, não deve em caso algum enviar dados confidenciais como a morada ou nº de documentos, antes de uma entrevista pessoal.
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