CENTRO DE EMPREGO DIGITAL - Detalhes da Oferta de Emprego
Data: Feb 16, 2010
Responder: Oferta Expirada
Empresa: Grafton Recruitment
Localidade: Irlanda Dublin West
Responder: Oferta Expirada
Empresa: Grafton Recruitment
Localidade: Irlanda Dublin West
Portuguese & Spanish Customer Service Representative, Dublin 22, â22-25K
Job Description:
- Provide Customer Service Support, including order processing, query handling, sales support and communication with internal & external customers in the Iberian market.
Key Responsibilities:
1. Order management & Customer Service
- Work as part of a multi disciplinary team, ensuring all orders received via telephone, fax, post & EDI are processed accurately and promptly upon receipt.
- Ensure that all customer queries - order queries, stock situation, deliveries, invoices - are resolved satisfactorily.
- Back up to providing technical and product advice when necessary.
- Process returns from the customer in accordance with company policy.
2. Complaint Handling
- Ensure all service complaints are dealt with upon receipt, entered accurately into the complaint system (Issue Management) and resolved to the satisfaction of the customer.
- Escalate all product complaints (technical and medical) to the Quality dept in the local market.
3. Interfaces with Sales Force, Warehouse Etc
- Liaise with the sales force on a regular basis as regards orders, consignments, changes to customer accounts and general information from customers.
- Maintain regular contact with the warehouse and courier to co-ordinate deliveries, returns, etc
4. Billing
- Monitor the invoicing process, including duplicate invoicing as requested.
- Process billing corrections in accordance with company policy.
Successful Candidate & Requirements:
- Third level education in related discipline.
- Fluency (native level) in Portuguese essential and also strong level of English. A knowledge of Spanish is desirable.
- Computer knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm). Additional systems skills preferable.
- Minimum 1 year of experience in a Customer Service environment.
- SAP knowledge is an advantage.
Essentail Skills & Abilities:
- Organisational skills.
- Excellent interpersonal and problem solving skills.
- Excellent telephone manner.
- Team player.
- Excellent customer focus.
- Numerical skills.
- Professional manner.
If you are interested in this role and have the above experience please send your CV through the link attached or Call Karen Grainger on 01- * .
Mail: ***
Job Description:
- Provide Customer Service Support, including order processing, query handling, sales support and communication with internal & external customers in the Iberian market.
Key Responsibilities:
1. Order management & Customer Service
- Work as part of a multi disciplinary team, ensuring all orders received via telephone, fax, post & EDI are processed accurately and promptly upon receipt.
- Ensure that all customer queries - order queries, stock situation, deliveries, invoices - are resolved satisfactorily.
- Back up to providing technical and product advice when necessary.
- Process returns from the customer in accordance with company policy.
2. Complaint Handling
- Ensure all service complaints are dealt with upon receipt, entered accurately into the complaint system (Issue Management) and resolved to the satisfaction of the customer.
- Escalate all product complaints (technical and medical) to the Quality dept in the local market.
3. Interfaces with Sales Force, Warehouse Etc
- Liaise with the sales force on a regular basis as regards orders, consignments, changes to customer accounts and general information from customers.
- Maintain regular contact with the warehouse and courier to co-ordinate deliveries, returns, etc
4. Billing
- Monitor the invoicing process, including duplicate invoicing as requested.
- Process billing corrections in accordance with company policy.
Successful Candidate & Requirements:
- Third level education in related discipline.
- Fluency (native level) in Portuguese essential and also strong level of English. A knowledge of Spanish is desirable.
- Computer knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm). Additional systems skills preferable.
- Minimum 1 year of experience in a Customer Service environment.
- SAP knowledge is an advantage.
Essentail Skills & Abilities:
- Organisational skills.
- Excellent interpersonal and problem solving skills.
- Excellent telephone manner.
- Team player.
- Excellent customer focus.
- Numerical skills.
- Professional manner.
If you are interested in this role and have the above experience please send your CV through the link attached or Call Karen Grainger on 01- * .
Mail: ***
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