CENTRO DE EMPREGO DIGITAL - Detalhes da Oferta de Emprego
My client is urgently recruiting for Order Management Specialists with Portuguese. Excellent opportunity to be part of a world wide recognised brand.
RESPONSIBILITIES: Monitor and resolve order and interface issues
Manage open orders and prioritisation
Manage, track and resolve Tier 1 disputes and route to local affiliates when required
Execution of operational metrics and SLA reporting
Liaise with internal contacts including sales and marketing and distribution
Liaise with internal contacts including logistic service providers
Customer Dispute Resolution
Cash Collection
Act as a power user for customer service processes
Propose and implement standardisation for customer service processes
Manage replenishment activities
PROFESSIONAL QUALIFICATIONS University Business related Degree
EXPERIENCE Min 2 years of customer service/SCM/calls centre experience.
KEY SKILLS/CORE COMPETENCIES Must demonstrate strong telephone communication skills with ability to influence and negotiate
Demonstrate strong interpersonal, written and oral communication skills.
Accuracy and Attention to Detail.
Customer Focused.
Capable of problem solving.
Second Fluent European Language is essential.
Mail: [email protected]
RESPONSIBILITIES: Monitor and resolve order and interface issues
Manage open orders and prioritisation
Manage, track and resolve Tier 1 disputes and route to local affiliates when required
Execution of operational metrics and SLA reporting
Liaise with internal contacts including sales and marketing and distribution
Liaise with internal contacts including logistic service providers
Customer Dispute Resolution
Cash Collection
Act as a power user for customer service processes
Propose and implement standardisation for customer service processes
Manage replenishment activities
PROFESSIONAL QUALIFICATIONS University Business related Degree
EXPERIENCE Min 2 years of customer service/SCM/calls centre experience.
KEY SKILLS/CORE COMPETENCIES Must demonstrate strong telephone communication skills with ability to influence and negotiate
Demonstrate strong interpersonal, written and oral communication skills.
Accuracy and Attention to Detail.
Customer Focused.
Capable of problem solving.
Second Fluent European Language is essential.
Mail: [email protected]
AVISO IMPORTANTE:
Para sua segurança, não deve em caso algum enviar dados confidenciais como a morada ou nº de documentos, antes de uma entrevista pessoal.
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