CENTRO DE EMPREGO DIGITAL - Detalhes da Oferta de Emprego
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Portuguese/Spanish Customer Service Representative
JOB SUMMARY:
Provide Customer Service Support, including order processing, query handling, sales support and communication with internal & external customers for the Portuguese market with back up for the Spanish market.
KEY RESPONSIBILITIES:
ORDER MANAGEMENT AND CUSTOMER SERVICE
•Work as part of a multi disciplinary team, ensuring all orders received via telephone, fax, post & EDI are processed accurately and promptly upon receipt.
•Ensure that all customer queries - order queries, stock situation, deliveries, invoices - are resolved satisfactorily.
•Provide technical and product advice.
•Process returns from the customer in accordance with company policy.
COMPLAINT HANDLING
•Ensure all service complaints are dealt with upon receipt, entered accurately into the complaint system (Remedy) and resolved to the satisfaction of the customer.
•Escalate all product complaints (technical and medical) to the Quality dept in the local market.
INTERFACES WITH SALES FORCE, WAREHOUSE, ETC
•Liaise with the sales force on a regular basis as regards orders, consignments, changes to customer accounts and general information from customers.
•Maintain regular contact with the warehouse and courier to co-ordinate deliveries, returns, etc .
BILLING
•Monitor the invoicing process, including duplicate invoicing as requested.
•Process billing corrections in accordance with company policy.
INVOLVEMENT IN SPECIAL PROJECTS
MINIMUM REQUIREMENTS:
Third level education in related discipline.
Fluency (native level) in Portugese & Spanish. Advanced level in English.
Computer knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm). Additional systems skills preferable.
Minimum 1 year of experience in a Customer Service environment.
SAP knowledge is an advantage.
ESSENTIAL SKILLS AND ABILITIES:
* Organisational skills.
* Excellent interpersonal and problem solving skills.
* Excellent telephone manner.
* Team player.
* Excellent customer focus.
* Numerical skills.
* Professional manner.
JOB SUMMARY:
Provide Customer Service Support, including order processing, query handling, sales support and communication with internal & external customers for the Portuguese market with back up for the Spanish market.
KEY RESPONSIBILITIES:
ORDER MANAGEMENT AND CUSTOMER SERVICE
•Work as part of a multi disciplinary team, ensuring all orders received via telephone, fax, post & EDI are processed accurately and promptly upon receipt.
•Ensure that all customer queries - order queries, stock situation, deliveries, invoices - are resolved satisfactorily.
•Provide technical and product advice.
•Process returns from the customer in accordance with company policy.
COMPLAINT HANDLING
•Ensure all service complaints are dealt with upon receipt, entered accurately into the complaint system (Remedy) and resolved to the satisfaction of the customer.
•Escalate all product complaints (technical and medical) to the Quality dept in the local market.
INTERFACES WITH SALES FORCE, WAREHOUSE, ETC
•Liaise with the sales force on a regular basis as regards orders, consignments, changes to customer accounts and general information from customers.
•Maintain regular contact with the warehouse and courier to co-ordinate deliveries, returns, etc .
BILLING
•Monitor the invoicing process, including duplicate invoicing as requested.
•Process billing corrections in accordance with company policy.
INVOLVEMENT IN SPECIAL PROJECTS
MINIMUM REQUIREMENTS:
Third level education in related discipline.
Fluency (native level) in Portugese & Spanish. Advanced level in English.
Computer knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm). Additional systems skills preferable.
Minimum 1 year of experience in a Customer Service environment.
SAP knowledge is an advantage.
ESSENTIAL SKILLS AND ABILITIES:
* Organisational skills.
* Excellent interpersonal and problem solving skills.
* Excellent telephone manner.
* Team player.
* Excellent customer focus.
* Numerical skills.
* Professional manner.
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