Fantastic Financial Service Specialist for a Interantional Company- Spanish and Portuguese Speakers - 27kEuros and Immediate Start! Apply NOW

This organization is a leading global financial Services company with 140 years experience. This international company provides a diverse range of wealth accumulation and insurance products. You'll find them company just about everywhere including Canada, US, UK, Hong Kong, the Philippines, Japan, Indonesia, India, China and Bermuda.

This position is based in their offices located in the vibrant city of Waterford in the sunny South East currently employing over 400 people.

The Bermuda Operations team has an opportunity available for a Bermuda Specialist. The successful candidate will be responsible for providing back office administrative and customer service support to our Bermuda Operations from the company office based in Waterford. The candidate will be required to have a strong level of Spanish and/or Portuguese, both written and oral.


Main Accountabilities

- Daily process of all transactions such as new account set up, maintenances, withdrawals and agent appointments.
- Processes ad hoc customer requests in a timely and accurate manner
- Meets established quality control measures
- Meets individual productivity requirements
- Makes outbound calls to clarify customer requests if necessary.
- Communicates with customers through outbound and inbound calls.
- Completes written customer correspondence when necessary.
- Provides follow up on requests that cannot be immediately resolved.
- Builds relationships with staff from other departments to ensure queries are responded to in a timely manner
- Escalates issues to management when needed
- Works with management to set daily priorities to ensure prompt and efficient service
- Identifies process improvements to increase efficiencies and streamline processes
- Actively participates in departmental team meetings and other open forums
- Assists with department projects and initiatives as needed


Education/Experience

- Diploma/BA/BS degree or equivalent experience
- 1-2 years of customer service / financial services experience

Skills/Knowledge

- Fluency in Spanish and/or Portuguese, both oral and written
- Strong written and verbal communication skills
- Strong commitment to customer service and quality
- Strong research and follow-up skills
- Strong analytical and problem solving skills
- Proven ability to successfully cope in a fast-paced, demanding environment
- Proven ability to work independently and in a team environment


Benefits:

-International and diverse workforce with eleven countries represented and a wide age profile.
-As the company continues on its growth plan, they offer to their employee's unique opportunities.
-They have a thriving Sports and Social Club which organises activities such as karting, tennis, indoor soccer or fishing, as well as entertainment and cultural outings.
-They also have events are in addition to our new employee welcome nights, the Christmas party and many other company celebrations.
-They place a lot of emphasis on supporting, developing and progressing their staff along their career path.

Working Environment:
-Strong team environment.
-Open door style of work
-You'll discover the opportunity to grow with a worldwide leader in the financial services industry.
-As the team will be supporting Bermuda Operations the successful candidates will be required to work shift work between 1.30pm and 10pm.

We look for people who are dedicated, committed to doing a good job and above all enthusiastic about providing the best service to our customers and clients.


Approach People is one of the best Multilingual specialist recruitment agencies and focuses on placing multilingual professionals into the Irish market in permanent, contract and temporary positions at all levels of seniority. If you are looking for a new challenge don't hesitate contacting me.