Customer Service + (Spanish/Portuguese)
2009-03-15 • Outros Empregos • Outros Paises • La Creme RecruitmentOur client is currently recruiting for a Customer Service Specialist with Spanish or Portuguese
Main Accountabilities
· Daily process of all transactions such as new account set up, maintenances, withdrawals and agent appointments.
· Processes ad hoc customer requests in a timely and accurate manner
· Meets established quality control measures
· Meets individual productivity requirements
· Makes outbound calls to clarify customer requests if necessary.
· Communicates with customers through outbound and inbound calls.
· Completes written customer correspondence when necessary.
· Provides follow up on requests that cannot be immediately resolved.
· Builds relationships with staff from other departments to ensure queries are responded to in a timely manner
· Escalates issues to management when needed
· Works with management to set daily priorities to ensure prompt and efficient service
· Identifies process improvements to increase efficiencies and streamline processes
· Actively participates in departmental team meetings and other open forums
· Assists with department projects and initiatives as needed
Education/Experience Diploma/BA/BS degree or equivalent experience
1-2 years of customer service / administration experience
Skills/Knowledge Fluency in Spanish and/or Portuguese, both oral and written
Strong written and verbal communication skills
Strong commitment to customer service and quality
Strong research and follow-up skills
Strong analytical and problem solving skills
Proven ability to successfully cope in a fast-paced, demanding environment
Proven ability to work independently and in a team environment
For more information on this role, please contact Stephen Rose @ La Creme on 051 309 651 or by responding to this posting with a full detailed CV.
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