Dedicated Specialist
2009-03-16 • Outros Empregos • Outros Paises • Sun Life Information Services Ireland Ltd.JobSummary
The Bermuda Operations team has an opportunity available for a Bermuda Specialist. The successful candidate will be responsible for providing back office administrative and customer service support to our Bermuda Operations from our Waterford office. The candidate will be required to have a strong level of Spanish and/or Portuguese, both written and oral.
As the team will be supporting Bermuda Operations the successful candidates will be required to work shift work between 1.30pm and 10pm.
Main Accountabilities
Daily processing of all transactions such as new account set up, maintenances, withdrawals and agent appointments.
Processes ad hoc customer requests in a timely and accurate manner.
Communicates with customers through outbound and inbound calls.
Communicates with Broker Dealer Offices to clarify new business requirements
Completes written customer correspondence when necessary.
Meets established quality control measures
Meets individual productivity requirements
Provides follow up on requests that cannot be immediately resolved.
Builds relationships with staff from other departments to ensure queries are responded to in a timely manner
Escalates issues to management when needed
Works with management to set daily priorities to ensure prompt and efficient service
Identifies process improvements to increase efficiencies and streamline processes
Actively participates in departmental team meetings and other open forums
Assists with department projects and initiatives as needed
Education/Experience
Diploma/BA/BS degree or equivalent experience
1 year proccesing experience
1-2 years of customer service / financial services experience
Skills/Knowledge
Fluency in Spanish and/or Portuguese, both oral and written
Strong written and verbal communication skills
Strong commitment to customer service and quality
Strong research and follow-up skills
Strong analytical and problem solving skills
Proven ability to successfully cope in a fast-paced, demanding environment
Proven ability to work independently and in a team environment
IF you are interested, please complete an internal vacancy form and submit, with your cv to HR
Apply Here
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